Principal AI Engineer

Description

The Customer Success Services team needs an AI Engineer that can design, develop, configure, evaluate, monitor and optimize generative AI and agent solutions for Oracle applications, as well as develop innovative solutions to advance the CSS team's operational capabilities and effectiveness.

The ideal candidate will create processes, tools, and tests so that CSS can evaluate and optimize AI responses on customer instances at scale. The candidate will develop monetizable services and build revenue streams around different levels of test, evaluation, monitoring and audit for generative AI authoring, summarization, retrieval augmented generation and agentic workflows. The candidate will be responsible for maintaining close relationships and sharing information across many lines of business. 

Preference is for people near Pleasanton, CA, but remote from within the US will be considered. 

Career Level - IC4

Responsibilities

• Evaluate and optimize GenAI solutions (including RAG and agents).
• Provide analysis and reporting of AI quality and business value, as well as auditing (e.g. bias, prompt injection, guardrails) for customers.
• Develop methods and tools to evaluate, improve, extend, and measure ROI of Oracle AI solutions. 
• Design and develop custom AI solutions to optimize and generate efficiencies for business operations.
• Help monetize AI capabilities as managed services. 
• Support internal standardization and uptake of generative AI code assist tools.
• Interface with Oracle AI Review (OAR) Board and Corporate Security Solution Assurance Process team to ensure AI and security governance.

Qualifications
Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $96,800 to $223,400 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC4