Salesforce AI Engineer

Salesforce AI Engineer

U.S Remote, hybrid or onsite

Permanent position

Role & Responsibilities:

• Salesforce AI Model Building:
  
• Design, configure, and optimize Salesforce Einstein models (Predictive models, Generative models).
  
• Fine-tune Salesforce native AI models based on CRM data, including Sales, Service, and Marketing Cloud data.
  
• Work with Salesforce Data Cloud to prepare high-quality datasets for AI use.
  
• Prompt Engineering:
  
• Develop, test, and refine effective prompts for Salesforce Einstein GPT and custom GPT models (Flows, Apex code generation, knowledge article generation).
  
• Build a prompt library for reusable AI-assisted solutions across sales, service, marketing, and dev teams.
  
• Einstein for Developers & AI Tool Utilization:
  
• Use Einstein for Developers (pilot or GA) for Apex, Flow, and LWC code generation.
  
• Implement AI-driven solutions for automating repetitive development tasks (e.g., Flow GPT, Apex GPT).
  
• Integrate Salesforce AI tools with DevOps pipelines where possible.
  
• Innovation Initiatives:
  
• Collaborate with required stakeholders to design Proofs of Concept (PoCs) using AI (new apps, CRM features, automation bots).
  
• Evaluate new Salesforce AI releases and recommend pilots/adoption (Einstein Copilot, Prompt Studio, Model Builder).
  
• Educate internal teams on prompt best practices and AI ethics.
  

Requirements

Required Skills:

• Strong experience with Salesforce platform (Sales Cloud, Service Cloud, Experience Cloud, Apex, Flows, LWC).
  
• Hands-on with Einstein GPT, Prompt Studio, and/or Einstein Prediction Builder.
  
• Good understanding of AI/ML concepts (fine-tuning, large language models, bias, training data).
  
• Familiarity with Salesforce metadata structure, API integration, and Data Cloud (CDP).
  
• Experience using tools like ChatGPT, Copilot, FlowGPT, or Salesforce CodeGen is a plus.
  
• Excellent written and verbal communication for prompt writing and documentation.
  

Preferred Qualifications:

• Salesforce Certifications:
  
• Salesforce Certified Administrator
  
• Salesforce Certified Platform Developer I
  
• Salesforce Certified AI Associate
  
• Salesforce Einstein Analytics and Discovery Consultant (preferred)
  
• Background in AI/ML engineering, NLP, data science, or related fields (bonus).
  

Benefits